Shipping Policy

Key information

• Order cutoff: 10AM EST
• Order handling: 1-2 business days
• Order transit: 5-8 business days
• Free shipping
• Shipping Areas: We ship to the contiguous US

Shipping Progress

Everything starts by you placing an order. It enters our system, which is confirmed by you receiving an automatic email with your order summary.

On average, we take 1-2 business days to prepare the order for expedition. If you place your order before the cutoff time, it will be processed same day. Otherwise allow 1 business day to process your order. Then it takes 5-8 business days for the package to arrive on your doorstep. We use various shipping services to make sure your orders arrive in a timely manner.

At this time, please be aware that we do not offer international shipping.

If you have questions about returns, please review our Return Policy.

What if my order is delayed?

Sometimes there can be delays caused by weather or high volume. Please kindly allow up to 2 extra business days and if your package still hasn't arrived, contact our support at sales@burningwoodemporium.com along with your order number.

What if my order arrives damaged?

First of all, we apologize for the inconvenience. Please immediately document the damage (we accept both photos and videos) and send it to sales@burningwoodemporium.com, also include your order number and comments of what's damaged. You need to submit this report within 24hrs after receiving the package.

We will do our best to solve this issue quickly!

Order Cancellation

If you decide to cancel your order, please email us as soon as possible. Once orders are shipped, they cannot be changed.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item, please send us an email at sales@burningwoodemporium.com. The fastest way to ensure you get what you want is to return the item you have and place a new order for the desired item.