Key Information:
- Order Cut-Off Time: Orders submitted by 4:00 PM EDT will be processed that same business day. Orders received after this deadline will begin processing the following business day.
- Order Processing Time: Typically, orders take 1-2 business days (Monday through Friday) to process. Processing times could extend during high order periods or exceptional situations.
- Estimated Shipping Duration: After dispatch, deliveries usually reach their destination in 5-7 business days (Monday to Friday). This is an approximation and slight delays may occur due to unexpected events.
- Free Delivery: Enjoy free shipping on all USA orders.
Order Processing and Shipping Details
You'll receive an order confirmation email once your purchase is received and processing begins. Processing typically completes within 1-2 business days (Monday-Friday), though this may fluctuate during busy periods. When your order ships, we'll email tracking details so you can follow its progress.
Following processing, your order will be dispatched. Delivery normally occurs within 5-7 business days (Monday-Friday), though timing may differ based on destination, courier schedules, and logistical conditions.
We're pleased to offer free nationwide delivery throughout the United States on all products, regardless of value or dimensions.
Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. We kindly ask you to allow an additional 2 business days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at sales@burningwoodemporium.com, and we’ll investigate the issue.
Order Cancellations
If you need to cancel an order, please email us at sales@burningwoodemporium.com as soon as possible. We can typically cancel orders before processing or dispatch begins. Once processing starts or the order ships, cancellations aren't possible, and you'll need to follow our return procedure after delivery.
Damaged or Incorrect Items
We regret any instances where items arrive damaged or incorrect. Despite our careful packaging and quality checks, occasional errors may occur. If this happens, please email clear photos showing the problem, including any packaging issues, to sales@burningwoodemporium.com. We'll review your case and arrange for replacements or corrections promptly to ensure your satisfaction.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EDT
Email: sales@burningwoodemporium.com
Phone Number: +16802233390
Contact Form: Click Here
Business Information
Burning Wood Emporium is operated by SK MARKETING SOLUTIONS LLC, a company registered in the United States.
EIN Number: 93-4943630
DUNS Number: 138060701
Address:
418 Broadway STE R
Albany New York 12207