Do you offer free shipping?
Yes, we offer free shipping on all orders. We believe in making your shopping experience as convenient and affordable as possible.
What is your return policy?
We want you to be completely satisfied with your purchase, so we offer easy returns within 30 days of receiving your order. For more information, please visit our Return and Refund Policy.
What should I do if I receive a damaged or incorrect item?
First of all, we apologize for the inconvenience. Please immediately document the damage (we accept both photos and videos) and send it to sales@burningwoodemporium.com, also include your order number and comments of what's damaged. You need to submit this report within 24hrs after receiving the package.
Where is my package?
If the maximum processing and shipping time has passed and you still have not received your package, don't worry. Allow up to two more days. If your package has not yet arrived, please contact us indicating your order number.
What is the delivery time?
Once the order is placed, we need 0-1 business days to process it. This includes packing the order and quality control to ensure that the goods match the dimensions and are not defective.
Once processed, the order is shipped. On average, shipping takes 5-8 business days.
How can I contact customer service?
Our customer service team is available to answer any questions or concerns you may have. You can contact us by phone or email.
Business Details
Burning Wood Emporium is operated by SK MARKETING SOLUTIONS LLC registered in the United States, EIN 93-4943630
Address
418 Broadway STE R
Albany New York 12207
Customer service contact:
- Phone number: +16802233390
- Email: sales@burningwoodemporium.com
