General Questions
How can I contact you?
You can reach us via sales@burningwoodemporium.com, +16802233390, or through our contact form if you have any questions.
What payment options do you offer?
We offer you various secure and efficient payment options allowing you to complete your transaction quickly and reliably. Here are the secure payment options we accept:
- Visa
- Mastercard
- American Express
- UnionPay
- Discover
- Elo
- Shop Pay
- Google Pay
- JCB
- Diners Club International
- Apple Pay
Shipping
Is delivery free?
Yes, Burning Wood Emporium offers free shipping within the United States.
What is the order cut-off time for same-day processing?
Orders placed before 4:00 PM EDT are processed the same day. Orders placed after 4:00 PM EDT are processed the next business day.
Return and Refund
When can I return my items?
You have 30 days after delivery to return your items. Please refer to our Return and Refund Policy for information on return eligibility.
How do I start the return process?
To initiate a return, email us at sales@burningwoodemporium.com with your order details and reason for return. We will guide you through the next steps.
